Refund policy


We would like to inform you in advance that in the event of a return of goods, you must use the return number, which can be found on the back of your delivery note. Goods without a return number cannot be assigned.

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of withdrawal, you must inform Freemark Enterprises GmbH, Seestr. 71, CH-8703 Erlenbach, phone: +41 44 542 90 70, e-mail: by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can also fill out and submit the contact form on our website electronically. If you make use of this option, we will send you confirmation of receipt of your revocation without delay (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation If you revoke this contract, we must refund all payments we have received from you without delay and at the latest within fourteen days of the day on which we received the returned goods in our warehouse. For this repayment, we will use the same means of payment that you used for the original transaction. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. The return costs are to be borne by you. You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form (If you wish to cancel the contract, please complete and return this form) To Freemark Enterprises GmbH, Seestr. 71. CH-8703 Erlenbach, Phone: +41 44 542 90 70, Email:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s) - Date (*) Delete as applicable.

End of the cancellation policy