Terms of service


General Terms and Conditions (GTC) for orders placed via www.jeffreycampbell.de

In the following we would like to present our General Terms and Conditions, which we use as a basis for the provision of all services rendered on jeffreycampbell.co.uk. We offer you a shopping and service experience on www.jeffreycampbell.de.

On www.jeffreycampbell.de we sell articles of the brand Jeffrey Campbell.


1.1 We conclude contracts via www.jeffreycampbell.de exclusively in German or English. You can select your preferred language using the language selection at the top of the website header. When ordering articles, your contractual partner is Freemark Enterprises GmbH, Seestr. 71 CH-8703 Erlenbach.

1.2 By clicking on the button "buy now" you place a binding order for the articles in the shopping cart. We will confirm receipt of your order immediately by email after you have sent the order. A binding contract is concluded upon receipt of the order confirmation. Please note that in the case of advance payment (reservation), the ordered goods will be delivered as soon as we have received payment of the full purchase price and any shipping costs. Therefore, we ask you to transfer the purchase price immediately after receipt of the order confirmation, but within 4 days at the latest. If we do not receive payment within this period, the order will be automatically cancelled.

1.3 You agree to the assignment of the Seller's claims for payment of the purchase price to third parties, in particular to Payments GmbH.

1.4 Please note that we are exceptionally not obliged to deliver the ordered goods if we have duly ordered the goods on our part but have not been supplied correctly or on time (congruent covering transaction). A further prerequisite is that we are not responsible for the lack of availability of the goods and that we have informed you of this circumstance without delay. In addition, we must not have assumed the risk of procuring the ordered goods. In the event of corresponding unavailability of the goods, we will immediately reimburse you for any payments already made.

1.5 We do not assume the risk of having to procure ordered goods (procurement risk). This also applies to orders for goods which are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods ordered by us from our suppliers. If a delivery period is specified in an order, we will deliver to you within Germany within the specified delivery period. If working days are specified as delivery periods, we understand this to mean all days from Monday to Friday inclusive, with the exception of public holidays.

1.6 You will be informed about the delivery time on the respective product detail page and before placing the order.


2.1 The prices listed in the offer at the time of the order shall apply. The prices stated are final prices. The goods remain our property until the purchase price has been paid in full.

2.2 We will pay the shipping costs, except for express shipping.

2.3 We offer express shipping for certain orders. You can see whether this option is offered for your particular order and the costs incurred for this in the order process. The goods will be delivered within 3 working days at the latest. If this delivery time is exceeded, you will of course be refunded the delivery costs.


3.1 Basically we offer the payment methods prepayment, credit card and Paypal. For each order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts within the European Union (EU).

Any costs of a money transaction are to be borne by you.

3.2 In the case of a purchase by credit card, your credit card account will be charged by us on completion of the order.

3.3 You agree that you will receive invoices and credit notes in electronic form only.


4.1 Promotional Vouchers are vouchers which cannot be purchased but which we issue as part of promotional campaigns with a specified period of validity.

4.2 Promotional Vouchers are redeemable only during the specified period and only once as part of an order transaction. Promotional Vouchers cannot be used to purchase Gift Vouchers. Please note that promotional vouchers may be subject to a minimum order value.

4.3 The value of the goods must be at least equal to the amount of the promotional voucher. A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest. The promotional voucher will not be refunded if goods are returned in whole or in part.

4.4 Promotion vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. The promotional voucher cannot be transferred to third parties. Multiple promotional vouchers cannot be combined with each other.

4.5 If you have used a promotional voucher when making your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your cancellation - the total value of the order falls below or equals the respective value of the promotional voucher.


5.1 Gift Vouchers are vouchers available for purchase. They can only be redeemed for the purchase of Jeffrey Campbell items and not for the purchase of any other gift vouchers. If the balance of a gift voucher is insufficient for the order, the difference can be made up using the payment options offered.

5.2 Gift Vouchers and credits can only be redeemed before the order process is completed. The balance of a gift voucher is neither paid out in cash nor does it earn interest. To redeem Gift Vouchers in your Customer Account or to view an existing balance, please visit "My Vouchers and Balance" at www.jeffreycampbell.de.



We would like to inform you in advance that if you wish to return goods, you must use the returns number which can be found on the back of your delivery note. Goods without a return number cannot be assigned.

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods or, in the case of partial deliveries, the last delivery. In order to exercise your right of withdrawal, you must inform Freemark Enterprises GmbH, Seestr. 71, CH-8703 Erlenbach, phone: +41 44 542 90 70, e-mail: contact@jeffreycampbell.de by means of a clear declaration (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You can also fill out and submit the contact form on our website electronically. If you make use of this option, we will send you confirmation of receipt of your revocation without delay (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Consequences of revocation If you revoke this contract, we must refund all payments we have received from you without delay and at the latest within fourteen days of the day on which we received the returned goods in our warehouse. For this repayment, we will use the same means of payment that you used for the original transaction. Under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. The return costs are to be borne by you. You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Sample cancellation form (If you wish to cancel the contract, please complete and return this form) To Freemark Enterprises GmbH, Seestr. 71. CH-8703 Erlenbach, Phone: +41 44 542 90 70, Email: contact@jeffreycampbell.de:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ - Ordered on (*)/received on (*) - Name of consumer(s) - Address of consumer(s) - Date (*) Delete as applicable.

End of the cancellation policy


We will automatically arrange for any refunds to be made to the account used by you for payment. If you have paid in advance, the refund will be instructed to the account from which the transfer was made. If you have paid by Paypal or credit card, the refund will be made to the associated Paypal or credit card account. If you have used a Gift Voucher with your purchase, we will credit your Gift Voucher Account with the relevant amount.


If you have any questions, please refer to our help pages or contact us.


9.1 Statutory liability for defects applies.

9.2 The use of the offers available on www.jeffreycampbell.de is possible for persons who are at least 18 years old.

9.3 Each customer is only entitled to maintain one customer account with us at any one time. We reserve the right to delete multiple registrations.

9.4 You can view these GTC at www.jeffreycampbell.de. In addition, you can print or save this document by using the usual function of your internet service program (=browser: there usually "File" ->"Save as").

9.5 The automatic order confirmation which we send to you by e-mail after completion of your order to the e-mail address you have provided contains our General Terms and Conditions.

11.6 The European Commission provides a platform for online dispute resolution (OS), which you can find under the link to the platform of the European Commission. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.


Freemark Enterprises GmbH

Seestr. 71

CH-8703 Erlenbach


Status: 01.04.2020